Seven17 Store Policies
All orders are shipped First Class. Please allow an additional (outside of processing time) 2-4 days for shipping.
When a package is shipped, Seven17 forwards a tracking number via email. If your tracking number shows a delivery was attempted or you are experiencing difficulty locating your package, please do the following -
Call 1-800-ASK-USPS® (1-800-275-8777)
Customer Service representatives are available as follows:
Monday thru Friday: 8:00 a.m. to 8:30 p.m. ET
Saturday: 8:00 a.m. to 6:00 p.m. ET
Telecommunications Device for the Deaf/Teletypewriter (TDD/TTY): Call 1-800-877-8339
Hours of Operation are the same as 1-800-ASK-USPS
Please note: Once Seven17 ships your item and provide a tracking number, the item is no longer the property nor responsibility of Seven17.
This shop accepts credit cards and Paypal. Sorry, we do not accept checks. No exceptions.
Seven17 strives to complete all orders within 7 - 14 business days upon receipt of payment in full. Seven17 takes pride and time in completing custom orders exactly how you want it- so please understand that custom and/or bulk orders may require a longer turnaround time.
Pick Up Policy
Pick up is only available for online shoppers in Raleigh, North Carolina. After receiving your order fulfillment email please contact Seven17's Customer Service Department to schedule an appointment to pick up your order.
Return and Refund Policy
In order to insure your confidence while shopping with Seven17, we will gladly accept your return within 3 days of delivery. In order to request a return, please email, "firstname.lastname@example.org" with a subject line: "Return: Your Name Here". We will review your request and respond within 24-48 business hours. Upon approval, you will receive a return authorization number and the return shipping information. In order to be approved, all returns must be unworn with tags attached, free of odors, stains and tears. All returns must be returned in protective packaging in order to protect the merchandise. Upon review of merchandise and approval, the customer will receive a refund in the form of an exchange (if available) or store credit only. Please note that shipping and handling fees are not refundable.The following items are excluded and cannot be returned:
- Monogramed items
- Custom or personalized items
- Final Sale Items
- Sale Items
- Live Sale Items
- Grab or Mystery Bags