Seven17 Store Policies

Shipping Policy


All orders are shipped First Class.  Please allow an additional (outside of processing time) 2-4 days for shipping.  
When a package is shipped, Seven17 forwards a tracking number via email.  If your tracking number shows a delivery was attempted or you are experiencing difficulty locating your package, please do the following - 
Call 1-800-ASK-USPS® (1-800-275-8777) 
Customer Service representatives are available as follows:
Monday thru Friday: 8:00 a.m. to 8:30 p.m. ET
Saturday: 8:00 a.m. to 6:00 p.m. ET
Sundays: Closed
Holidays: Closed  
Telecommunications Device for the Deaf/Teletypewriter (TDD/TTY): Call 1-800-877-8339
Hours of Operation are the same as 1-800-ASK-USPS 
Please note: Once Seven17 ships your item and provide a tracking number, the item is no longer the property nor responsibility of Seven17. 
  
Payment Policy


This shop accepts credit cards and Paypal.  Sorry, we do not accept checks.  No exceptions. 
Turnaround Time 
Seven17 strives to complete all orders within 7 - 14 business days upon receipt of payment in full. Seven17 takes pride and time in completing custom orders exactly how you want it- so please understand that custom and/or bulk orders may require a longer turnaround time.

Pick Up Policy

Pick up is only available for online shoppers in Raleigh, North Carolina. After receiving your order fulfillment email please contact Seven17's Customer Service Department to schedule an appointment to pick up your order.

 

Return and Refund Policy


In order to insure your confidence while shopping with Seven17, we will gladly accept your return within 3 days of delivery.  In order to request a return, please email, "info@seven17.com" with a subject line: "Return: Your Name Here".  We will review your request and respond within 24-48 business hours.  Upon approval, you will receive a return authorization number and the return shipping information.  In order to be approved, all returns must be unworn with tags attached, free of odors, stains  and tears.  All returns must be returned in protective packaging in order to protect the merchandise.  Upon review of merchandise and approval, the customer will receive a refund in the form of an exchange (if available) or store credit only.  Please note that shipping and handling fees are not refundable.The following items are excluded and cannot be returned:
  • Monogramed items
  • Custom or personalized items
  • Final Sale Items
  • Sale Items
  • Live Sale Items
  • Lingerie
  • Bodysuits
  • Eyewear
  • Jewelry
  • Shapewear
  • Grab or Mystery Bags
  • Hosiery

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 3-4 business days for our staff to receive your return, and 5-7 business days for our return department to process your store credit.

Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

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